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This section aims to answer some Frequently Asked Questions about fallsassistant.co.uk.

If your question is still unanswered, then please email support@livingitup.org.uk and quote ‘SmartCare – FallsAssistant’ to ask your question.



Do I need to register for FallsAssistant?

Ideally yes. By registering for Falls Assistant you will be able to create and update an Action Plan as part of your Falls Assessment. As the registering process is via the Living It Up website you will also have wider access to their very useful resources. To register click on the ‘Login’ button in the top right of the screen or click here.


I’ve forgotten my password or username, what do I do?

If you’ve forgotten your username or password then don’t worry. When you click on ‘login’, you are taken to Living It Up, which is how you access FallAssistant, click on ‘forgot password’. Your username is your email address.


How do I use Falls Assistant?

As you will see on the Home Page, there are 4 main parts to Falls Assistant:

  1. Introduction to Falls - Provides a basic introduction to falls and fall prevention.
  2. Falls Assessment - Work your way through each subsection, answering simple questions about your health, mobility, lifestyle and home. For most of the questions you can find out more information on ‘why this is important’, ‘further support’ or ‘what I can do to help’ by clicking on the corresponding buttons. Depending on what you answer, information and advice might appear on your screen. You can also create your own action plan – see below.
  3. Exercise Center – You can watch videos or read about different strength and balance exercises suited to your level of fitness.
  4. Advice and Information – Provides information and advice about falls, falls prevention/self management and useful checklists.


How do I use My Action Plan?

In order to create and update your action plan you need to have logged in.

You can add actions:

  1. By typing these directly into your Action Plan when you are logged in and viewing your action plan.
  2. As you work through the self-assessment by clicking ‘add to action plan’ – this appears on certain pages when advice and information is provided after you’ve answered a question in Falls Assessment. You will have the option to add pre-defined actions/notes or to create your own. Remember not to use any personally identifiable information.


Once you’ve completed an action, click the ‘tick’ in the completed column in your plan. If you want to delete an action, click the cross.


My Action Plan is not displaying properly, what do I do?

If this is an issue, please email support@livingitup.org.uk and quote ‘SmartCare – FallsAssistant’ and say what is not working.


The content not displaying properly, what do I do?

If this is an issue, please email support@livingitup.org.uk and quote ‘SmartCare – FallsAssistant’ and say what is not displaying properly.


The links are not working, what do I do?

If this is an issue, please email support@livingitup.org.uk and quote ‘SmartCare – FallsAssistant’ and say what links are not working.




Where can I get more help about falls?

First and foremost you should speak to your GP


Some Community Health Partnerships and Local Authorities also have a specialist falls prevention service, however, in most parts of Scotland services to prevent and manage falls are provided by day hospitals, falls clinics, community care and rehabilitation teams, community physiotherapists and occupational therapists, amongst others.


In some places, you will be able to contact some of these services directly yourself, but for others you may have to ask your GP to refer you. Your GP surgery, District Nurse or other health or social care professional will be able to advise you on how best to get support in your area.


Look at the Advice and Information section for more information.


I’ve had a fall, what should I do?

You should tell your GP if you have a fall or start feeling unsteady, even if you feel fine otherwise. There could be many reasons and, equally, many different ways to help you feel confident again. It’s especially important to do this as soon as possible as we know that one fall may be a sign that you are at risk of this happening again.



What is Falls Assistant?

Falls Assistant is a falls prevention and self management tool specifically designed and created to help prevent falls, keep people steady on their feet and stay as independent as possible. It enables older people, their carer’s and family members to assess their own falls risk, and then provides tailored advice that will give them a plan to reduce their future risk of falls and fractures.


Who is Falls Assistant for?

This Falls self assessment tool is part of the SmartCare and Living It Up offer to 50-70 year olds and as such provides both prevention and post-fall advice, guidance and links to treatment and support – as such this resource is also for carers.


What is Smart Care?

Smart Care is a programme that aims to improve the health, care and wellbeing of older people at risk of a fall across Ayrshire & Arran, Lanarkshire and Renfrewshire/East Renfrewshire.


It is working in partnership with service users, carers, third sector organisations and service providers to design and develop a range of digital tools to support falls management and prevention.


What is Living It Up?

Living it Up is an online self-management hub, which aims to empower people aged 50 and over to improve their health and wellbeing.