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Help

This section aims to answer some questions you might have about using the Falls Assistant tool.

Do I need to register for Falls Assistant?

You do not need to register. Content will be saved on your computer until you close the page.

How do I use Falls Assistant?

As you will see on the homepage, there are 4 main parts to Falls Assistant:

  1. Introduction to falls – Provides a basic introduction to falls and fall prevention.
  2. Falls assessment – Work your way through each subsection, answering simple questions about your health, mobility, lifestyle and home. Depending on what you answer, information and advice might appear on your screen. You can also create your own action plan – see below.
  3. Exercise centre – You can watch videos or read about different strength and balance exercises suited to your level of fitness.
  4. Advice and information – Provides information and advice about falls, falls prevention/self management and useful checklists.

How do I use My Action Plan?

My Action Plan lets you create your own list of action points or useful information to help you prevent falls.

You can add actions to your plan as you work through the self-assessment by clicking ‘add to action plan’ – this appears on certain pages when advice and information is provided after you’ve answered a question in the Falls assessment. You will have the option to add these actions/notes or to create your own. 

You can view your full plan at any time by clicking on the Action Plan icon at the top right hand side of the screen. If you want to delete an action, click the cross. You can also save, edit or print your Action Plan here.

My Action Plan is not displaying properly, what do I do?

If this is an issue, please email digital@nhs24.scot.nhs.uk and quote ‘Falls Assistant’ and say what is not working.

There is a problem with the content, what do I do?

If this is an issue, please email digital@nhs24.scot.nhs.uk and quote ‘Falls Assistant’ and say what is not displaying properly.

Where can I get more help about falls?

Some community health partnerships and local authorities also have a specialist falls prevention service, however, in most parts of Scotland services to prevent and manage falls are provided by day hospitals, falls clinics, community care and rehabilitation teams, community physiotherapists and occupational therapists, amongst others.

In some places, you will be able to contact some of these services directly yourself, but for others you may have to ask your GP to refer you. Your GP surgery, district nurse or other health or social care professional will be able to advise you on how best to get support in your area.

Look at the Advice and information section for more information or visit NHS inform to find out more about how to prevent falls and what to do if you fall.

I’ve had a fall, what should I do?

You should tell your GP if you have a fall or start feeling unsteady, even if you feel fine otherwise. There could be many reasons and, equally, many different ways to help you feel confident again. It’s especially important to do this as soon as possible as we know that one fall may be a sign that you are at risk of this happening again.

What is Falls Assistant?

Falls Assistant is a falls prevention and self management tool specifically designed and created to help prevent falls, keep people steady on their feet and stay as independent as possible. It enables older people, their carers and family members to assess their own falls risk, and then provides tailored advice that will give them a plan to reduce their future risk of falls and fractures.